LIMITED LYFETIME WARRANTY


LIMITED LYFETIME WARRANTY

Applies to manufacturers defects only. This does not include normal wear and tear, cross-threading, broken magnets, abuse, loss or theft. If you have a question about our warranty policy (or you need to submit a claim) please email info@complyfe.com. Cloned Comp Lyfe items are not valid under warranty. NOTE: Posting your issue on social media will not expedite a solution. Please refer to the bottom of our website for more information.

By purchasing this flashlyte- Comp Lyfe, LLC will not be held responsible for any misuse, damage or injury due to the operation of this item. Please research this flashlyte prior to operating.


CLEANING / POLISHING
  • Aluminum/ Brass/ Copper: Best cleaned with a yellow comp cloth, found HERE. You can also clean these items with an R2 tool (found HERE) and a drill (sold separately).
  • Anodized Titanium: Not all anodized titanium flashlytes, caps, tips, spinners, wallets, etc will look identical. These items are created one-by-one in order to have an extremely unique looking product. If you would like a specific color/design, please specify it on the notes section of the checkout screen. To bring out the colors, we recommend using rubbing alcohol and a microfiber cloth to clean the item (Dawn dish soap and a toothbrush works wonders as well). Do not clean anodized items with a yellow or blue comp cloth (or any other abrasive material) as they can remove/fade the anodizing. If you're ready for a fresh look, we do all anodizing in house and would be happy to freshen the look or change the design/colors entirely. Please email lpm@complyfe.com for more information.
  • Heat Treating: Depending on how often you use a heat treated item, it is definitely possibly for the colors to change/fade over time. Heat treated items should be cleaned with hot water and a microfiber cloth. Do not clean these items with a yellow or blue comp cloth (or any other abrasive material) as they can remove/fade the heat treated design. Color changes in heat treated items are not covered under our warranty, but we would be happy to 're-heat' any items for you. Please email lpm@complyfe.com for more information. Please note: not all heat treated items will be identical. If you would like a specific color/design, please specify it on the notes section of the checkout screen.
  • Plated Items (Rhodium/ Rose Gold): Plated tubes, caps, tips and accessories should all be handled with the utmost amount of care. These items are not for everyday use. Constant and continued use may cause the plating to fade over time. Treat these items as you would jewelry. Plated items should never be cleaned with a yellow comp cloth or any other abrasive material. Cleaning your rhodium or rose gold plated item with one of these materials will fade and eventually remove the plating. These plated items should only be cleaned/polished with a blue polishing cloth (found HERE). If you clean your plated item with any sort of abrasive material it is not covered by our warranty.

RETURNS / EXCHANGES

We strive for 100% customer satisfaction at Platinum Hiram. All returns and exchanges are subject to case by case exceptions, and the ability to return or exchange a product is granted only due to a manufacturers defect. All return and exchange inquiries must be handled within 30 days of receiving your package (per tracking number). Items damaged by misuse or improper care are not covered by our policy. You can begin the return / exchange process by calling our warehouse at 1-877-751-2667 (option 1) or emailing info@complyfe.com.

If you are granted a return/exchange, please do the following:

  • Securely pack your merchandise in a box or envelope of your choice (you may also use the original packaging if you choose).
  • Include your name, contact information and order number inside of the box.
  • Please use a carrier service that provides tracking and ship your online return(s) to the following address:

    Platinum Hiram
    ATTN: Online Returns
    100 Luke Carver Drive
    Jasper, GA 30143

MISCELLANEOUS
  • Magnets: We assemble all flashlyte housings upon orders being placed. It would be impossible to assemble a housing if one (or especially both) of the magnets were broken. All magnets are fully intact and free from any cracks or breaks when they depart our warehouse. Rare earth magnets have a strong magnetic pull. If you aren't careful, the force of the magnets can easily snap together and potentially break. Please handle these magnets with care and use caution when disassembling/reassembling one of our housings. Magnets are not covered by our warranty.
  • Titanium Screws: Titanium is one of the strongest metals to manufacture a screw out of. Even though our screws have a large area to put a large screwdriver, we recommend you use a small screwdriver to avoid breaking the screw. With that being said, if you use a large screwdriver and break the screw- this is not covered by our manufacturers warranty (under intense pressure- any metal screw would break). Also, the 510 screw (made of either silver, copper, or stainless steel depending on the version you purchase) is supposed to fit snug- not tightened down with a screwdriver. The screw is not meant to be flush, it's meant to protrude out for safety. If you break this screw, it is not covered under our warranty either.